Account and Data Deletion
StaminaGrid users and club owners can request deletion of their StaminaGrid account and associated account data by contacting StaminaGrid support.
How to request deletion
- Email support@staminagrid.com.au from the email address used for your StaminaGrid account.
- Use the subject line StaminaGrid account deletion request.
- Include your account email address, your name, and any club name or listing name connected with the account.
- State clearly that you want your StaminaGrid account and associated data deleted.
- We may ask you to verify your identity, authority, ownership or representative role before deletion is completed.
Data we delete where applicable
Where the request is verified and deletion is legally and operationally available, StaminaGrid deletes or de-identifies the account profile, owner profile, login-related account records, draft club listings, public club listings controlled by the account, delegate access records, uploaded logos and photos controlled by the account, saved account preferences held in StaminaGrid systems, and support records that are no longer required.
Data that may be kept
StaminaGrid may retain limited records where reasonably necessary for security, fraud prevention, billing, Stripe payment records, invoices, tax, accounting, audit logs, dispute handling, legal compliance, app store compliance, abuse prevention, backups, or enforcement of legal rights. Some records may be retained for up to 7 years where required or reasonably necessary for tax, accounting, payment, audit or legal purposes. Backup copies may remain until they expire through ordinary backup rotation. Aggregated, anonymised or de-identified information may also be retained where it no longer identifies a user.
Consumer browsing users
StaminaGrid can be browsed without creating an account. Saved clubs and notes used by consumer users may be stored locally on the device. Local device data can usually be removed by deleting the app, clearing app storage, or using the relevant in-app controls where available.
We aim to respond to account deletion and privacy requests within 30 days where practical and legally required.
Privacy and Data Requests
For privacy questions, access requests, correction requests, deletion requests, consent questions or complaints, contact support@staminagrid.com.au.
You can also read the StaminaGrid Privacy Policy and Terms and Conditions.
Club Listing Support
Club owners, managers, authorised representatives and delegates can contact support for listing updates, ownership questions, billing questions, image upload issues, address verification issues, account access problems and listing removal requests.
Email support@staminagrid.com.au with the club name, account email, listing location and a short description of the issue.
How Gym Prices Are Checked
StaminaGrid listing fields are designed around practical gym comparison details: weekly or weekly-equivalent price, plan period, joining fee, access card fee, administration fee, cancellation fee, free trial status, contract requirement, opening access, amenities and contact pathways.
When a gym owner or authorised representative manages a listing, they are responsible for submitting accurate and current information. StaminaGrid may normalise the display of some fields so users can compare similar information more easily.
The map may show a weekly or weekly-equivalent price where a listing provides enough structured pricing information. That number is a comparison signal, not a final offer. Some gyms have different prices for concessions, students, corporate plans, paid-in-full memberships, lock-in contracts, promotions or access levels.
Fees matter. A low weekly price can still involve joining fees, key fees, administration fees, cancellation fees or minimum terms. StaminaGrid keeps these fields separate where possible so users can check the full practical cost before joining.
Before visiting or joining a gym, users should confirm the current price, full membership terms, cancellation process, contract length, staffed hours, 24/7 access rules, age limits, facility access, trial conditions and any extra fees directly with the gym.
List Your Gym
A gym listing should be submitted by the owner, manager, authorised staff member, franchise representative or another person who has authority to publish information for that location. Listing information may become public on the StaminaGrid map, search results, generated map-entry URLs and related public feeds once approved.
Useful listing details include the gym name, street address, suburb, state, postcode, public phone number, public email address, website, membership pricing, fees, opening access, staffed hours, amenities, parking details, logo and current photos.
Email support@staminagrid.com.au with the subject line List my gym and include the gym name, suburb, state and your role. We may ask for extra information before creating, approving or updating a listing.
The public map is designed for real gyms and real consumer comparison. Test listings, incomplete listings and unsupported locations should not be submitted for publication.
Claim or Update a Listing
Contact StaminaGrid if your gym is missing, if a listing has outdated pricing, if the map pin is wrong, if public contact details have changed, or if you need to claim responsibility for a listing.
Email support@staminagrid.com.au with the gym name, suburb, state, your name, your role, the account email if you have one, and a clear summary of the change you are requesting. We may request evidence that you are authorised to act for the gym before changing owner-controlled listing information.
For pricing or fee corrections, include the exact plan name, billing period, weekly or periodic amount, joining fee, key or access card fee, administration fee, cancellation fee, contract requirement and any conditions that affect ordinary users.
Some listing changes may require review before they appear on the public map. Approved changes can also take time to move through public feeds, browser caches, search engines and third-party systems.
General Support
For app support, website support, map issues, incorrect listing information, payment return issues or other help, email support@staminagrid.com.au.
Include enough detail for us to understand the request. For listing issues, include the gym name, suburb, state and the detail that appears incorrect. For account requests, write from the email address connected with the account where possible.
StaminaGrid support is used for practical product issues rather than gym membership disputes. If your question is about joining, cancelling, visiting, pausing a membership, a class timetable, a promotion, a refund from a gym, or an access rule at a specific club, you should also contact that gym directly.